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Interpretation
In this document, the following words shall have the
following meanings:
'you' and 'your' means the volunteer who applies for a
placement through us. The volunteer must be 17+ years old.
we', 'us', 'our' and ` HOPE and HOME means HOPE and HOME ;
volunteer program, P.O. Box 119, Lazimpat, Kathmandu,
Nepal (Tel: 016224375)
Government Registration: 742/054-55
Social Welfare Council of Nepal: 7408
Terms and Conditions
By accepting our Terms and Conditions on the
web site and/or signing Application Form HOPE and HOME you
agree to be bound by it's terms. If you are uncertain as to
your rights under these conditions, or you would like an
explanation of any part of them, please contact us. You can
also obtain your own legal advice on them, should you wish
to do so.
Placement and Location
It is a condition of your booking that you are prepared to
be flexible in relation to your placement and its location
If you are not happy with the placement offered or a
suitable alternative cannot be offered, we will refund any
monies you have paid us less the cost of any training you
have received, and your deposit to cover our costs in
processing your application and trying to find you a
suitable alternative.
In order to process your application for a
placement, you will be asked to provide a suitable reference
and health check and/or criminal check. You/your doctor may
also be asked to provide additional information on your
health. We are also entitled to carry out a check on you
with the Criminal Records Bureau (or any equivalent body).
If in our opinion, or that of your Coordinator, the
reference and/or health information and/or criminal check we
receive about you or any other information you provide make
you unsuitable for your chosen placement, we/your
Coordinator are entitled to refuse to proceed further with
your application. In these circumstances we will not refund
your deposit in order to cover our costs in processing your
application and trying to find you a placement. We honestly
believe that all statements made in our brochure or website
are factual and correct. Every reasonable effort has been
made to describe the placement and to provide the amenities
described. We cannot therefore be held responsible for any
changes that become known after the brochure was produced
(up-to-date information can be found on the website), nor
can we accept liability for happenings outside our
reasonable control. We undertake to advise you of any
material changes known to us prior to your departure.
Accommodation
Details of whether accommodation (if any) is provided as
part of each placement are set out in the brochure, on the
website or are available from us when you book.
In placement accommodation, your sleeping arrangements may
be private or shared, and in most cases you will be required
to share a bathroom and toilet facilities. It is
important for you to realize that bathroom and toilet
facilities and standards of hygiene will be in accordance
with local standards. These facilities and standards may
sometimes be very basic.
Travel
You are responsible for arranging and paying for your own
travel (including your air fare) to the airport closest to
your placement, and for your return journey at the end of
your placement. We will not plan a program until you have
sent us your flight details. We are unable to reimburse or
otherwise be responsible for any flight, travel or other
costs or expenses of any nature for example if your flight
is cancelled.
Collection from the Airport
On receipt of your flight details we will organize for you
to be picked up from the airport to your accommodation in
Kathmandu. This is covered in the cost of your volunteer fee
and as such there will be no charge for this and we will
endeavor to our very best to be on time. We can not be held
accountable for problems such as vehicles breaking down but
we will do our best to meet you punctually. Also please note
that we are not allowed into the arrivals hall of the
airport so we will meet you just outside with a name plate.
The area is not big and it should be easy to find each
other.
Expenses
You are responsible for all of your personal expenses during
your training and placement, which includes, drinks and
brewery, the cost of
transport from your placement to other activities such as
trekking or checking email. This is not expensive and we can
provide approximate costs if you request them from our
office. As a volunteer, you agree that you will not request
any payment from the organization responsible for your
placement.
Travel Insurance
You will take out your own insurance cover for the period of
your placement, you are responsible for ensuring that the
amount and type of cover is sufficient and appropriate for
the nature and location of your placement. You must provide
us with a copy of your certificate of insurance as soon as
possible. This insurance should at least cover; the cost of
cancellation of the placement by you; the cost of assistance
including repatriation in the event of accident or illness;
legal liability and expenses; lost baggage; cancelled
flights; medical expenses; kidnapping; liability arising due
to personal injury to you or a third party; cancellation of
your placement for any other reason including our
liquidation or any other reason beyond our control.
Passport & Visas
You must ensure that you have a full passport, valid
until at least 6 months after your planned return date. You
are responsible for organizing your own visa. Nepal do not
issue visas specifically for volunteers. Work permits are
often difficult to obtain. Therefore HOPE and HOME advises
volunteers to enter on tourist visas. Technically, you are
not permitted to work on tourist visas, but because you are
not undertaking paid work, it is tolerated. At the time of
writing none of our volunteers, to our knowledge, had
encountered any problems with immigration authorities at
port of entry on this point.
Problems during your Placement
You are responsible for trying to sort out any problems that
may arise during your placement, however, in the event that
you experience any difficulties, your Coordinator will be
available and will do their best to assist you. He/she may
also be able to provide practical help should you need to
return to your country of abode before completion of your
placement as a result of illness or other personal reason
(although you are financially responsible for the costs of
this, either under your insurance policy or otherwise). If
it is imperative that you do leave your placement, for
example due to serious medical problems, then we will either
hold your money in credit until you can resume your
placement for a period up to one calendar year or at the
discretion of HOPE and HOME we may be able to refund you an
appropriate amount, for example minus the training fees and
administration costs.
It is important to remember that your Coordinator will be
available at limited times only and will be able to provide
limited support. The nature of your placement is that you
are able to show a high level of independence, flexibility
and initiative in dealing with problems yourself as they
arise. Your Coordinator will take all reasonable steps to
arrange a safe placement with a consistent level of work
throughout, but as neither we nor your Coordinator have any
direct control over your placement we/your Coordinator
cannot guarantee your level of work. You are responsible for
taking every day common sense steps as an independent
traveller to protect your safety on a day to day basis.
Your Obligations
You must comply with any reasonable request by your
placement or Coordinator. This may involve being transferred
to a site in the locality provided that this would not place
you in any danger and that the travel to the appropriate
site is reasonable, or that suitable accommodation is
provided. (You are responsible for any reasonable travel
costs incurred in doing this). You must not enter into any
direct negotiations or contractual arrangement for
employment during your placement.
You must take care of and be responsible for any materials
provided for your use by your placement, You are responsible
for any damage or loss you cause to such materials (directly
or through neglect). You are responsible for any damage to
your accommodation caused by you or any guest(s) of yours at
your accommodation (directly or through neglect) You must behave
appropriately in accordance with locally accepted behaviour
and custom during your placement. We/your Coordinator do not
accept responsibility for failure to secure work or
dismissal from such work due to inappropriate behavior.
Cancellations and Refunds
Once the volunteer makes a decision and pays
for the , registration fee and program fee, upon receipt of invoice, HOPE and HOME: Volunteer Program does not refund any
registration fee and program fee
under any circumstances. S/he should be for that particular
program. But if the volunteer have unavoidable circumstances
(such as illness, death of in the family etc) may request to
leave the program, HOPE and HOME: Volunteer Program
will consider to return 25% of the host family cost, if volunteer
are registered for more than 30 days program. No refund will
be made if program is less than 30 days and if volunteer leave
program in their own decision. volunteer position are
non transferable.
Program Dates
Dates of your program are agreed prior to training in
Kathmandu. You may leave your placement early with agreement
HOPE and HOME but no refund will be granted. You may extend
your volunteer period at the discretion of and with prior
agreement of HOPE and HOME provided monies for the extra
months are paid in advance. When your placement is over you
must leave your host family's residence.
Food
Where meals are provided, you should receive at least two
meals a day throughout your training and placement, which
will be of a suitable quality or quantity by local
standards. If you wish to supplement your diet with other
foods the responsibility of these expenses are yours. We
will only cover food and accommodation for the period agreed
for your placement and only at your placement and training.
For example if you go trekking or wish to stay in Nepal
after your agreed period of placement you will be
responsible for your own expenses. If you decide to go away
during your placement we cannot refund you any monies and
you do this at your own cost.
All participants on our programs are
expected to adhere to proper conduct, listen to the
instructions of your co-ordinator and the charities code of
conduct. This covers, but is not limited to, respecting
others’ cultures and beliefs, working responsibly at your
project, respecting the accommodation and avoiding drugs and
illegal activities. Also participants will be removed from
their program without a refund if they engage in illegal,
violent or improper behaviour.
Signature
I have read HOPE and HOME 's General Terms and Conditions
included with this application and agree to my participation
on an HOPE and HOME Volunteer Program.
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